Oak Garden Network Privacy Policy

This Privacy Policy describes how Oak Garden Network collects, uses, and shares your personal data.

What is personal data at Oak Garden Network?

This Privacy Policy covers how Oak Garden Network handles personal data whether you interact with us on our website, through Oak Garden Network’s platform, or in person (including by phone).

Your Privacy Rights at OAK

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Oak Garden Network is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes.

Personal Data Oak Garden Network Collects from You

When you visit our website, create an Oak Garden Network ID, connect to our services, contact us, or otherwise interact with Oak Garden Network, we may collect a variety of information, including:

Account Information: Email address, information regards business premisses, account status and other related account information

Device Information: including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Contact Information: Name, phone number, email address and other contact information

Payment method: Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information

Transaction Information: Data about purchases of Oak Garden Network services or transactions facilitated by our partners

Fraud Prevention Information: Data used to help identify and prevent fraud

Usage Data: Information about the individual web pages or products that you view, what webpages or search terms referred you to the Site, and information about how you interact with the Site

Other Information You Provide Us: Details such as the content of your communications with Oak Garden Network, including interactions with customer support and contacts through social media channels

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our services or respond to requests you may have.

Oak Garden Network’s Use of Personal Data

Oak Garden Network uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.

We use the data that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for installation, and providing you with invoices and/or order confirmations).

Additionally, we use this Information to:

  • Communicate with you
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our services or products.
  • To screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Behaviour advertising

Oak Garden Network might use your Personal data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

We collect data using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit or debit card numbers), email address, and phone number.

Oak Garden Network’s Sharing of Personal Data

Oak Garden Network may share personal data with affiliated companies, service providers who act on our behalf, our partners, developers, or others at your direction. Further, Oak Garden Network does not share personal data with third parties for their own marketing purposes.

We may also share your Personal Information to comply with applicable laws and regulations or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention

Oak Garden Network retains personal data only for so long as necessary to fulfil the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

Future changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@oakgarden.com or by mail using the details provided below:

98 Alderney Street, London, SW1 4EZ